What happens if my flight is delayed?

We will regularly check your flight information to make sure that we stay informed, as this will cut down on the cost of waiting time and car parking charges. If for any reason you incur a delay at customs, waiting time is charged at a per hourly rate pre agreed between SCP and yourself.

How long before my flight should I arrive at the terminal?

Usually around 2-3 hours prior to your flight unless you are on a domestic flight. We would always advise that you check with the airline as they can give you more accurate information

Does my quote include tolls and parking charges?

No, on your final invoice the charges will be added but are kept to a minimum

What happens if my flight details change?

Please call or email the office to update us with your new details

How long does it take to get from Gatwick to Central London?

It will take around 80 minutes depending on the time of day and traffic conditions.

How long does it take to get from Heathrow airport to Central London?

IT will take around 60 minutes depending on the time of day and traffic conditions.

What do I do if my flight is seriously delayed and I do not have new flight details?

Please email or call the office to let a member of staff know.

If my flight arrives early, will my chauffeur be there?

Yes we regularly monitor your flight so if there are any early arrivals or delays we will know about it.

How will my chauffeur greet me at the airport?

Once you have passed through customs your chauffeur will be there waiting in company uniform with a handheld sign with your name on it. Beforehand if we have been given enough notice we will send a picture of the chauffeur over to you along with his contact details. This makes the greeting process easier as […]