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COVID 19 Bulletin


COVID 19 is a respiratory illness caused by SARS-Cov-2. Symptoms often include shortness of breath, a temperature or a cough.

The virus is though to spread person to person through the following:

  1. Between people who are in close contact with each other (within 6 feet)
  2. Through respiratory droplets for example talking, coughing and or sneezing.

It may also be possible for people to contract COVID-19 by touching contaminated surfaces and then touching their own eyes, mouths and nose however this is not the primary method the virus has been spread.

Driver protection:

  1. If you are feeling ill with a temperature, cough or shortness of breath you should speak to your local GP to seek medical advise and DO NOT WORK
  2. Follow government advise on self-isolation period and seek medical assurances from GP before returning to work.
  3. Daily temperature readings must be submitted 90 minutes prior to the days work to ensure temperature is below threshold. Anyone displaying temperature greater than 37 degrees will not be permissible to carry out any work for company until they have followed point number 2.
  4. Wearing full PPE at all times for conditions where social distancing can not be observed. Drivers must have disposable gloves and face masks.
  5. Vehicles should have anti-bacterial wipes, hand sanitizer (60% alcohol or upwards), individual tissues per customer, disinfectant spray, additional facemasks for passengers.
  6. Limiting amount of passengers per trip
  7. All passengers banned from front seats, passenger vehicles to reduce capacity of vehicle by 1 or more seats.
  8. Avoid close contact with passengers when outside the vehicle.
  9. In MPVS and minibuses ask passengers to sit a minimum of 6 feet from the driver
  10. No more than 2 passengers for a standard 5 door passenger vehicle and 3 passengers for an MPV.
  11. Where possible passengers to handle their own baggage/luggage to minimize contact between passenger and driver
  12. Avoid using re-circulation option air flow option in vehicles when passengers are on board. Either use cars vents to bring fresh air from the outside or use windows.
  13. Should driver need to cough and or sneeze, they should cough and or sneeze into a tissue, dispose of tissue in a bag. Dispose of bag at an appropriate time and in safe place.

Vehicle cleanliness

  1. Frequently wipe surfaces with disinfectant spray and or anti bacterial wipes where passengers and drivers will touch i.e door handles, windows, seat belts.
  2. Driver car cleaning kit should include the following: Disinfectant spray(alcohol solutions with up to 70% alcohol), anti-bacterial wipes, face masks, disposable gloves, mini bin bags, tissues and hand sanitizer.
  3. Anti-bacterial wipes, face masks, disposable gloves, mini bin bags, tissues and hand sanitizer to be kept in vehicle side doors at all times so passengers have easy access to essential health and safety equipment.
  4. Vehicles should be thoroughly cleaned after every clients use, using car cleaning kit and disposing of rubbish in a safe and appropriate manner. This MUST be carried out before picking up the next passenger. Where driver has ability car wash is heavily recommended after each client use.

Every day preventative guidelines:

  1. Avoid touching mouth, eyes and face.
  2. Regularly wash hands for 20 seconds or use alcohol based hand sanitizer where you can not access a sink with soap. Hand sanitizer must contain at least 60% alcohol
  3. Key times to wash hands:
  • Before, during and after preparing food
  • Before eating food
  • Before and after using the toilet
  • After blowing your nose, coughing or sneezing
  1. Additional times to clean your hands:
  • Before and After work shifts
  • Before and after work breaks
  • After handling passenger belongings, if unavoidable
  • Between reservations
  • After putting on, touching or removing face maks
  • Before wearing and after removing gloves
  • Before and after using petrol pumps
  1. Carry tissues in your car at all times for when you cough, sneeze or touch your face. Put these in a disposable bag and dispose at an appropriate time in a safe place.

Passenger safety:

  1. If passenger isn’t already wearing a face mask direct them to the side door and ask them to wear a face mask already provided in the vehicle.
  2. Inform passengers of where tissues are located in the vehicle and ask them should they need to cough or sneeze to do so in to the tissue and then ask them to dispose of their rubbish into the disposable bags provided and ask them to dispose of their rubbish once they are exiting their vehicle.
  3. Immediately report any passengers intentionally spreading germs in the cars interior to management.
  4. If you feel uncomfortable providing transport to a visibly sick passenger for safety reasons you must gain pre-authorization from management to ensure we are not discriminating against said individual for no reason and help organize alternative method of transport (possibly partnering with local car rental agencies to minimize the spread of the disease and still ensure client is given suitable alternatives to transportation).

Smart City Prestige Obligations to Driver and passenger

  1. Refuse any drivers the opportunity to work if they do not meet fit to work guidelines and refuse said driver any work until they have followed correct government protocol on self-isolation guidance’s.
  2. Provide drivers and passengers with accurate information on COVID-19, its symptoms and how it spreads
  3. Encourage the use of hand sanitizer, disinfection spray, anti-bacterial wipes and where to obtain to ensure vehicles are correctly stocked at all times.
  4. Ensure vehicles are sterile and not contaminated by drivers taking necessary precautions to vehicle cleanliness and limiting contact.
  5. Ensure passengers are aware of new driver guidelines and policies to ensure level of service is not hindered
  6. Develop policies and or technology that allow and prioritize contactless transactions that limit or eliminate close contact i.e no cash transactions, handling of baggage or sharing of items between drivers and passengers. (Implement gratuity function in relation to paying of bill to insure any gratuity is passed on to driver virtually and not physically)
  7. Ensure office staff are up to date with government advice and company policies regarding COVID-19
  8. Weekly talk with drivers on how they can limit the spread of the virus and discuss challenges they face on a weekly basis. Implement protocols and procedures on said problems.
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