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This has been an incredibly tough time for all of us, for our families and our dear friends. Our heart goes out to all those that may have been affected in some way.

As the outlook begins to improve, we can now focus on providing you our award-winning ground transportation service once more.

The safety and well-being of our clients and our teams has always been our main priority.

Our meticulously-cleaned vehicles are well known within the industry, and we have always provided our clients with antibacterial wipes and hand sanitiser gel. It was an important aspect of our service then, and is of such critical importance now. In addition, we are cleaning our vehicles with far greater frequency, both in internally and externally.

Perspex Screens

After careful consideration, we have decided not to proceed with Perspex partition screens. We believe they give a false sense of security. There is no tangible evidence to suggest that they are an effective way to reduce the risk of contracting coronavirus in a confined space. Transport for London (TfL) have stated, “there is no evidence available that demonstrates that partitions in taxis or private hire vehicles (PHV’s) reduce the risk of Covid-19 infection”

The most recent study produced by the University of Edinburgh has found that the risk is significantly reduced, by 90%, if you are wearing a facemask.  Therefore, this is the route we have chosen in order to protect our clients and chauffeurs alike.

For your safety and comfort, we have taken a number of additional measures, some of which you may notice but most of which will be very discreet.

Changes that you may notice:

  • Good ventilation to the vehicles to ensure clean airflow
  • Mandatory use of face masks and disposable gloves for our clients and our chauffeurs
  • Your chauffeur will have undergone a temperature safety check before commencing work
  • Removal of complementary newspapers and magazines to minimise cross-contamination

We look forward to welcoming you back to Smart City Prestige.  Please call your usual account manager to discuss how we can assist you with all your ground transportation needs.

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