Yes, of course you can subject to chauffeur’s availability. We try to make each and every trip as personal as possible and we will endeavour to accommodate wherever possible. We typically require at least 72 hours’ notice to be able to do so.

No, your chauffeur will obey the speed limits.

Yes, all of our chauffeurs have signed non disclosure agreements with Smart City Prestige. Rest assured car talk will always remain car talk. We also provide specialist vehicles that have a sound proof partition between passengers and chauffeur.

All of our chauffeurs are polite and courteous, however they understand that they speak when spoken to.

No, it is against the law.

Absolutely, this is part of our luxury chauffeur service.

Absolutely, this is part of our luxury chauffeur service.

All of our chauffeurs wear dark suits, shirt and tie. If you require a chauffeur to be less formal, please contact our office to let us know your requirements.

We would need to know the vehicle you are interested in, how long you require the vehicle for and the locations the vehicle is required to travel to. You can do this via email, telephone or whatsapp.

If you have requested ribbon we will supply it. We offer White, Ivory, Gold, Blue, Pink and Red.

1. A professional and uniformed chauffeur, light refreshments (water, mints, tissues and wedding ribbon).

Your chauffeur will provide you with 20 minutes complimentary waiting time. . If you are delayed any further waiting time is charged at the hourly rate of your selected vehicle billed in 60 minute segments.

Unfortunately due to our licensing we are unable to provide alcohol. You can supply the bubbly and we will supply the champaign flutes at no additional cost.

Absolutely, just supply us with your return journey time and we will ensure you only pay for two individual one way journeys.

The booker will receive email notifications as the hire progresses through each individual stage. If the passengers contact number has been provided the chauffeur will send an sms message to alert passengers of their arrival. If you would like us to make contact in a different way, please do let us know when booking.

You can contact us by telephone or email. Alternatively you can book online or via WhatsApp

We have the capacity to provide an on demand service for certain vehicle types. We have carried out reservations with less than an hours’ notice.

Yes, you can do this either online and enrol automatically into our rewards program (this information will be provided to you once your account has been set up) or by contacting the office and filling in our digital application form. Individuals will be invoiced and billed on a per trip basis. Businesses’ are available to receive credit facilities subject to checks.

Yes.

We would take a deposit of 25% to secure your reservation and the remaining balance would be payable 7 days prior to your reservation.

Yes, this is part of our luxury chauffeur service. At the time of booking please request a child seat or baby seat. By law you will need to fit the seat to the car by yourself.

Yes, please visit our services rates page for our most popular journey pricing. If you require something more bespoke please contact the office via phone, email or whatsapp.

Yes, this helps cover the cost for the chauffeur. Congestion Charge is charged to you at cost.

Of course, we will also automatically enrol you into our loyalty program.

No, all prices are subject to an additional 20% of VAT.

We charge a small service charge, which is a small contribution to maintaining our website, booking system and back office support.

Yes, only on Christmas Eve, Christmas Day, Boxing Day, New Years Eve and New Years Day there is a 100% surcharge.

Absolutely, all of our vehicles have car chargers for Apple and Samsung devices.

Yes, we provide bottled water, mints, tissues and hand sanitizer.

Typically no older than 3 years.

We only allow you to drink water in the vehicle, unfortunately we do not allow any eating in the vehicle.

Yes, the majority of our fleet is in black or silver however we do have a few models in other colours. We require at least 72 hours’ notice to accommodate.

All vehicles are able to play music through Bluetooth devices. If you would like to connect your phone to play music please speak to your chauffeur. Some of our vehicles come with complimentary 4G Wi-Fi and TV’s.

The Rolls-Royce, Bentley, Mercedes-Benz S-class & Range Rover will hold 2 large suitcases and 2-4 smaller carry ons. The Mercedes Jet Class will hold 1 large case and 2 smaller carry-ons. The Mercedes V-Class can hold 7 large suitcases and 4-5 smaller carry-ons. Our luxury Minibuses can hold 10 large suitcases and 16 smaller carry-ons.