Terms & Conditions of hire

  • All hire charges start from and finish at Hyde Park Corner. The travel allowances from Hyde Park Corner to the collection point and vice versa are as follows: Central London 30 minutes, Heathrow & City Airport 60 minutes, Gatwick, Biggin Hill, Northolt, Luton, Stansted & Farnborough Airports 90 minutes and Southampton & Dover Docks 2 hrs. 
  • Excess time will be charged at the prevailing hourly rate.
  • There is a minimum hire of 4 hours on all hires (excluding airport / dock transfers). Quoted rates are exclusive of VAT at 20% unless otherwise stated.
  • Our Airport set rates include a 45 minutes waiting time at the airport from the time the plane has landed. Waiting time charges will be incurred after the 45 minutes has lapsed and will be charged per 15 minutes at the relevant hourly rate.
  • All vehicles are equipped with cellular phones for client use. All calls are charged at £2.00 per minute plus VAT at 20%.
  • Incurred car parking, tolls and congestion charge will be charged back at cost.
  • All hire charges are rounded up to the nearest 30 minutes.
  • Cancellations for airport / train station transfers or minimum charge bookings made within two hours of the collection time will be subject to the minimum charge. Cancellations for any booking will incur a full charge cancellation fee if cancelled within 24 hours of PU time. Cancellations for mini bus and coach bookings may vary, please contact us for full cancellation terms.
  • Rates are subject to alteration without prior notification. All account holders will be notified at least one month prior to any price increases.
  • If it is necessary for our chauffeurs to have overnight accommodation this will be charged at £150.00 + VAT at 20%.
  • A surcharge of 100% will be added to the agreed tariff for services provided on Christmas Eve, Christmas Day, Boxing Day, New Year’s Eve and New Year’s Day. There are no surcharges on all other UK bank holidays. 
  • In the event a passenger has an excess of baggage, ‘the Company’ reserve the right to refuse any luggage or property in the car which in our opinion would result in the vehicle being damaged or unsafe to drive on the road.
  • The Company accepts no responsibility for delays howsoever caused.
  • The Company accepts no responsibility for any loss or damage to any luggage or property carried within or on our vehicles howsoever such loss or damage may be caused.
  • All hires must be fully paid in advance except where the hirer has a credit account wherein payment is due within 14 days from the date of invoice.
  • Account facilities are available for registered UK and International companies.
  • All reservations are subject to a 3.5% service charge.
  • The Company expressly prohibit any person other than our chauffeurs to drive our vehicles.
  • The Customer agrees and undertakes not to: (i) solicit any existing employee of the Company (ii) solicit or procure the services of any existing sub-contractor of the Company, without the prior written authorisation of the Company (iii) make any attempt to interfere with the existing business relations between the Company and any of its existing employees, agents and sub-contractors.
  • Smart City maintains a strict non smoking policy on all it’s vehicles.
  • All deposits are non-refundable. 


How to book